Shipping

Shipping Rates and Policies

At MyDiscountKitchen.com, we understand how important it is that your package arrives promptly. Below, you will find answers to common questions regarding our shipping policies and rates.

What shipping methods do you use?
We utilize several different shipping options offered by UPS or Federal Express. These companies provide the fastest and most reliable method of shipping available. Depending on how close you are to the shipping warehouse, your order will usually arrive between 3 and 5 business days once the product leaves the warehouse.

What is your Shipping Policy?
Most items ship within 2 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. Shipping charges are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping choices and their prices.

What are my shipping options?
We offer 3 levels of delivery service to most destinations.

1. Ground
2. 2nd Day Air
3. Next Day Air

How are my shipping charges calculated?
All shipping methods including Ground, 2nd Day and Next Day are calculated based on weight, box dimensions and destination. See the chart below for approximate base level shipping costs. Actual shipping costs can be viewed in your cart during checkout.

1. Free Ground Shipping
2. 2nd Day Approximately $14.00/first pound + $1.50/each additional pound
Actual shipping charges may be lower or higher. Please check the cart for accurate information.
3. Next Day - Please call for quote

Actual shipping charges may be lower or higher. Please check the cart for accurate information.

Do you ship to a P.O. Box or an APO/FPO Address?
At this time we are not able to ship to P.O. Boxes or APO/FPO addresses. UPS and FedEx require a physical street address to deliver your order.

Will I receive an order confirmation once my order has been submitted?
You will receive an order confirmation via e-mail from MyDiscountKitchen.com within 24 hours of placing your order during normal business hours (Monday-Friday 9am to 5pm Arizona time zone).

How do I track my order?
You will receive a shipping confirmation e-mail complete with a link to check the status and track your order once it has been shipped.

Can I ship parts of my order to different addresses?
We do not offer this service at this time. Please place separate orders when shipping items to multiple addresses.

Can I ship my order using multiple shipping methods?
We do not offer this service at this time.

Do you ship to international destinations?
At this time we only ship to addresses inside the 48 contiguous states (this excludes Hawaii, Alaska and Puerto Rico).

Can I choose the carrier for my shipment?
No, we will select the best carrier to keep the shipping charges low.

Why do I have multiple shipping charges shown in my shopping cart?
We offer a wide variety of products that ship directly from our distribution centers. As a result, there may be more than one shipping charge applied to your order.

Return Policy
When placing an order on our web site you agree to the following return policy:
Products may be returned within 30 days of invoice date using prepaid postage or freight AFTER obtaining a Return Authorization Number.
Please call 877-326-0053 or send an e-mail to returns@mydiscountkitchen.com.
Products that have been used and are not defective cannot be returned.
When requesting an RA number, please provide the following: the invoice number, the model number and the reason for return. Product returned without a return authorization number will be refused.
• DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
• Please include a copy of the invoice with your return.
• All products must be in original factory carton with all original packing materials. The item must be in new condition.
• The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
• Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way meeting the above criteria, will be refused.
• Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
• Credits are based on purchase price or current price, whichever is lowest.
• Please return merchandise by a traceable method such as UPS GROUND (This is usually the cheapest and most reliable method).
• Shipping is non-refundable.
Credit will not be issued for product returned after 30 days of invoice date OR if not in new, re-saleable condition with all original packing material included. Please allow 2-3 weeks for credit processing.

Backorder Policy
Our systems control back orders and keep them to a minimum for your convenience. Backorders will automatically be filled as the product becomes available. Customer satisfaction is our primary goal. If an item you purchased is backordered, we will contact you with further instructions.

Damaged Goods Policy

If your product arrives in damaged condition please call 877-326-0053 or send an email to customerservice@mydiscountkitchen.com within 3 days of receiving your order.

Wrong product or incomplete shipment

If your order is incomplete or incorrect, please contact us via email at customerservice@mydiscountkitchen.com or call us at 877-326-0053. Our Customer Service hours are Monday-Friday 9 a.m. - 5 p.m. Arizona time.

Disclaimers

Although MyDiscountKitchen.com does its very best to provide you with high quality products and services, there are circumstances which may be out of our control.

A. Shipping is provided by a variety of methods. The standard shipping time is 5-9 “business days” for in-stock merchandise to be shipped from our facilities and delivered to you. “Business days” means Monday – Friday, excluding holidays. Expedited shipping is available at an additional cost.

B. Certain items require a shipping surcharge based on their size and weight. These surcharges are clearly shown on applicable products.

C. We cannot be responsible for incorrect information submitted. Please verify your address, city, state, zip code and credit card information (for both billing and shipping purposes).

Product returned without a return authorization number will be refused.

D. Low Price Guarantee – We guarantee that our prices are lower than many that you may find. We have fair prices on quality merchandise and we do not claim to be the lowest price.

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